What attributes determine quality and satisfaction with health care delivery?

@article{Bowers1994WhatAD,
  title={What attributes determine quality and satisfaction with health care delivery?},
  author={Michael R. Bowers and John E Swan and W F Koehler},
  journal={Health care management review},
  year={1994},
  volume={19 4},
  pages={49-55}
}
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed. 

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