What Makes Interruptions Disruptive?: A Process-Model Account of the Effects of the Problem State Bottleneck on Task Interruption and Resumption

@article{Borst2015WhatMI,
  title={What Makes Interruptions Disruptive?: A Process-Model Account of the Effects of the Problem State Bottleneck on Task Interruption and Resumption},
  author={Jelmer P. Borst and Niels Anne Taatgen and Hedderik van Rijn},
  journal={Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems},
  year={2015}
}
  • J. Borst, N. Taatgen, H. Rijn
  • Published 18 April 2015
  • Business
  • Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems
In this paper we present a computational cognitive model of task interruption and resumption, focusing on the effects of the problem state bottleneck. [] Key Result This suggests that interfaces should be designed to a) interrupt users at low-problem state moments and b) maintain the problem state for the user when interrupted.

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