What Is Usability

@inproceedings{Nielsen2009WhatIU,
  title={What Is Usability},
  author={Jakob Nielsen},
  year={2009}
}
This chapter discusses the multidimensional nature of usability. Usability has multiple components and is traditionally associated with five main usability attributes, namely, learnability, efficiency, memorability, errors, and subjective satisfaction. Only by defining the abstract concept of “usability” in terms of these more precise and measurable components one can arrive at engineering discipline where usability is not just argued about but is systematically approached, improved, and… CONTINUE READING

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