What Good Is Empathy

  title={What Good Is Empathy},
  author={Manfred Kets de Vries},
The telecommunications company’s offsite strategy meeting was running smoothly. For days, its executives had been preparing intensively for the final presentations. Their challenge was how to find ways their company could engage in a major transformation process. Having done their preliminary work, all of them were curious about how their suggestions for strategic renewal would be received by the CEO and the executive team. Would their reactions be positive? 

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