What Are You Working On? Status Message Q&A in an Enterprise SNS

@inproceedings{ThomSantelli2011WhatAY,
  title={What Are You Working On? Status Message Q&A in an Enterprise SNS},
  author={Jennifer Thom-Santelli and Sandra Yuen and Tara Matthews and Elizabeth M. Daly and David R. Millen},
  booktitle={ECSCW},
  year={2011}
}
Social networking services (SNS) have been deployed within enterprises to encourage informal social interactions and information sharing. As such, users have turned to the status message functionality in a SNS for social information seeking by employing it as a medium for question asking. In this paper, we present the results of a qualitative study observing emergent question and answer (Q&A) behaviors in an enterprise SNS and then describe user motivations in employing this medium for social… CONTINUE READING
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