What’s Love Got to Do with It? A Longitudinal Study of the Culture of Companionate Love and Employee and Client Outcomes in a Long-term Care Setting

  title={What’s Love Got to Do with It? A Longitudinal Study of the Culture of Companionate Love and Employee and Client Outcomes in a Long-term Care Setting},
  author={Sigal G. Barsade and Olivia Amanda O'Neill},
  journal={Administrative Science Quarterly},
  pages={551 - 598}
In this longitudinal study, we build a theory of a culture of companionate love—feelings of affection, compassion, caring, and tenderness for others—at work, examining the culture’s influence on outcomes for employees and the clients they serve in a long-term care setting. Using measures derived from outside observers, employees, family members, and cultural artifacts, we find that an emotional culture of companionate love at work positively relates to employees’ satisfaction and teamwork and… 

It’s about how employees feel! examining the impact of emotional culture on employee–organization relationships

Purpose The purpose of this paper is to examine the impact of emotional culture on the quality of employee–organization relationships (EORs). To understand the nuances of the influence of positive

Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

As one of the first empirical attempts investigating the emerging role of positive emotional culture within organizations, the study examined how a symmetrical internal communication system and

Emotional culture of joy and happiness at work as a facet of wellbeing: a mediation of psychological safety and relational attachment

PurposeDrawing upon theories of conservation of resources (COR), broaden-and-build (BnB), self-determination, and the job demands- resources (JD-R) model, this study uniquely tries to understand the

Supervisor companionate love expression and elicited subordinate gratitude as moral-emotional facilitators of voice amid COVID-19

Emerging research shows that moral emotions can promote individual prosocial behaviors and adaptation during adversity. Integrating Affective Events Theory (AET) with two functionalist theories of

You may not reap what you sow: How and when ethical leadership promotes subordinates’ online helping behavior

Recently, home office and remote working have gained momentum triggering questions of the impact of ethical leadership on helping behavior and its ethical implication for employees and companies. In

Leadership through love and fear: an effective combination

Purpose The purpose of this paper is to examine how employees’ sentiments of fear and companionate love toward their leaders relate to leader effectiveness and follower loyalty.

The generation and function of moral emotions in teams: An integrative review.

This review and integration highlights how team norms regarding moral approbation and moral perspective taking influence members' proscriptive and prescriptive moral emotions.

"Who's Caring for Us?": Understanding and Addressing the Effects of Emotional Labor on Home Health Aides' Well-being.

Recognizing and supporting the emotional demands of caring work is crucial to strengthening the workforce and policy makers and agencies must realign reimbursement systems, job descriptions, and care plans to include measures of emotional labor.

Sense of Coherence, Compassionate Love and Coping in International Leaders during the Transition into the Fourth Industrial Revolution

New insights are presented into salutogenesis, particularly sense of coherence (SOC), compassionate love (CL), and coping (C) in leaders with different cultural backgrounds and the idea that CL is a coping mechanism is strengthened.

Going Along to Get Ahead: The Asymmetric Effects of Sexist Joviality on Status Conferral

Social status is highly consequential in organizations but remains elusive for many professional women. Status characteristics theory argues that women are particularly status disadvantaged in



Caring for the Caregivers: Patterns of Organizational Caregiving.

The author gratefully acknowledges the comments of Marion McCollom and Vicky Parker on an earlier version of this manuscript and the extensive support of Robert Sutton and this journal's reviewers

Emotional labor and burnout: Comparing two perspectives of "people work"

Abstract Although it has often been presumed that jobs involving “people work” (e.g., nurses, service workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional component of

The contours and consequences of compassion at work

Summary This paper describes two studies that explore core questions about compassion at work. Findings from a pilot survey indicate that compassion occurs with relative frequency among a wide

Gender and personality differences in conceptions of love: An interpersonal theory analysis.

Three studies tested predictions derived from interpersonal theory regarding the relations among gender, personality, and conceptions of love. It was predicted that women would conceptualize love in

Compassionate Communication in the Workplace: Exploring Processes of Noticing, Connecting, and Responding

This research contributes to the growing body of literature exploring emotion and communication in the workplace by considering the workers in a variety of jobs that require “compassionate

Love and the commitment problem in romantic relations and friendship.

The authors studied romantic partners and adolescent opposite-sex friends during interactions that elicited love and threatened the bond to predict that love would motivate approach, have a distinct signal, and correlate with commitment-enhancing processes when relationships are threatened.

Organizational behavior: affect in the workplace.

Even though recent interest in affect in the workplace has been intense, many theoretical and methodological opportunities and challenges remain.

A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit.

The present longitudinal study explored the association between emotion regulation, defined as the conscious manipulation of one's public displays of emotion, and job satisfaction and intentions to

To Your Heart's Content: A Model of Affective Diversity in Top Management Teams

In this study we develop a model of how diversity in positive affect (PA) among group members influences individual attitudes, group processes, and group performance. We test the model on a sample of

An empirical analysis of surface acting in intra-organizational relationships†

Summary Prior research analyzing surface acting—employees' regulation of emotional expressions—has mostly focused on the interactions between front-line employees and their customers in service