Website Quality, Expectation, Confirmation, and End User Satisfaction: The Knowledge-Intensive Website of the Korean National Cancer Information Center

@inproceedings{Bhattacherjee2011WebsiteQE,
  title={Website Quality, Expectation, Confirmation, and End User Satisfaction: The Knowledge-Intensive Website of the Korean National Cancer Information Center},
  author={Anol Bhattacherjee and Anne V{\'e}zina and Ni Zhang and Chulmo Koo and Yulia Wati and Keeho Hee Park and Min Kyung Lim},
  booktitle={Journal of medical Internet research},
  year={2011}
}
BACKGROUND The fact that patient satisfaction with primary care clinical practices and physician-patient communications has decreased gradually has brought a new opportunity to the online channel as a supplementary service to provide additional information. OBJECTIVE In this study, our objectives were to examine the process of cognitive knowledge expectation-confirmation from eHealth users and to recommend the attributes of a "knowledge-intensive website.". Knowledge expectation can be… CONTINUE READING
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