• Corpus ID: 14388171

WebQual: An Exploration of Web-Site Quality

  title={WebQual: An Exploration of Web-Site Quality},
  author={Stuart J. Barnes and Richard T. Vidgen},
The issue of web-site quality is tackled from the perspective of the ‘voice of the customer. [] Key Method From the workshop an instrument for assessing web-site quality is developed (WebQual) and tested in the domain of UK business schools. The results of the WebQual survey are presented and analyzed, leading to the generation of a WebQual Index of web-site quality. Work under way to extend and refine the WebQual instrument includes electronic commerce evaluation, where web-site service quality is proposed…

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