Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey

Abstract

BACKGROUND The National Institutes of Health (NIH), US Department of Health and Human Services (HHS), realized the need to better understand its Web users in order to help assure that websites are user friendly and well designed for effective information dissemination. A trans-NIH group proposed a trans-NIH project to implement an online customer survey… (More)
DOI: 10.2196/jmir.944

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Cite this paper

@inproceedings{Wood2008WebEA, title={Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey}, author={Fred B. Wood and Elliot R. Siegel and Sue Feldman and Cynthia B. Love and Dennis Rodrigues and Mark M. Malamud and M. Karagiorga - Lagana and Jennifer L Crafts and Bob Bailey}, booktitle={Journal of medical Internet research}, year={2008} }