Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance

@article{Rothbard2011WakingUO,
  title={Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance},
  author={N. Rothbard and S. L. Wilk},
  journal={Academy of Management Journal},
  year={2011},
  volume={54},
  pages={959-980}
}
We examine how start-of-workday mood serves as an “affective prime” that relates to how employees see work events, how they feel subsequent to events, and how this felt affect relates to objective performance. Using experience sampling and both archival and coded performance, we tested these relationships in a call center. We found that start-of-workday mood relates to employee perceptions of customer affective display and employee affect subsequent to events (i.e., calls). Positive affect… Expand
128 Citations

Figures and Tables from this paper

A Sorrow Halved? A Daily Diary Study on Talking About Experienced Workplace Incivility and Next-Morning Negative Affect
  • 16
Daily Micro-Breaks and Job Performance: General Work Engagement as a Cross-Level Moderator
  • 35
Conflict at work, negative emotions, and performance:a diary study
  • 29
  • PDF
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 98 REFERENCES
State mood, task performance, and behavior at work: A within-persons approach
  • 117
  • Highly Influential
An Examination of the Joint Effects of Affective Experiences and Job Beliefs on Job Satisfaction and Variations in Affective Experiences over Time.
  • Weiss, Nicholas, Daus
  • Psychology, Medicine
  • Organizational behavior and human decision processes
  • 1999
  • 438
Affect and job satisfaction: a study of their relationship at work and at home.
  • 424
  • PDF
A test of basic assumptions of Affective Events Theory (AET) in call centre work
  • 221
A Within-Person Examination of Correlates of Performance and Emotions While Working
  • 154
Display rule "regulators": the relationship between supervisors and worker emotional exhaustion.
  • 189
...
1
2
3
4
5
...