Waiting time reduction in intravitreal clinics by optimization of appointment scheduling: balancing demand and supply.

@article{Ugarte2015WaitingTR,
  title={Waiting time reduction in intravitreal clinics by optimization of appointment scheduling: balancing demand and supply.},
  author={Marta Ugarte},
  journal={BMJ quality improvement reports},
  year={2015},
  volume={4 1}
}
This study was designed guided by the Model for Improvement framework to reduce waiting times and visit duration in the intravitreal therapy clinic, while improving patient and staff experience. In our aim to provide good quality, patient-centred care and constantly improve, we optimised the appointment profile and patient flow. We involved a multidisciplinary team (one consultant, junior doctors, staff nurses, technicians, and receptionist), as well as patients and relatives, to try to… CONTINUE READING
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