Waiting for chiropody: contextual results from an ethnographic study of the information behaviour among attendees at community clinics

@article{Pettigrew1999WaitingFC,
  title={Waiting for chiropody: contextual results from an ethnographic study of the information behaviour among attendees at community clinics},
  author={Karen E. Pettigrew},
  journal={Inf. Process. Manage.},
  year={1999},
  volume={35},
  pages={801-817}
}
The importance of including contextual factors when studying information behaviour is illustrated using ®ndings from a recent ®eld study in which ethnographic methods and social network theory are used to investigate the ̄ow of human services information (HSI) among nurses, the elderly and other individuals at community-based foot clinics. Four types of contextual factors are identi®ed: physical environment, clinic activities, the nurse's situation, and the senior's situation. While each type… CONTINUE READING