Wait time as a driver of overall patient satisfaction in an ophthalmology clinic

@inproceedings{McMullen2013WaitTA,
  title={Wait time as a driver of overall patient satisfaction in an ophthalmology clinic},
  author={Michael J McMullen and Peter A. Netland},
  booktitle={Clinical ophthalmology},
  year={2013}
}
PURPOSE The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores. METHODS This was a cross-sectional survey study conducted in an outpatient ophthalmology clinic. The actual time each patient waited to be called by the provider was recorded, and a survey was given at the end of the visit. RESULTS There was a significant correlation between the time patients spent waiting and overall patient satisfaction… CONTINUE READING
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