WOMEN'S WORK IN THE INFORMATION ECONOMY: The case of telephone call centres

@article{Belt2000WOMENSWI,
  title={WOMEN'S WORK IN THE INFORMATION ECONOMY: The case of telephone call centres},
  author={Vicki Belt and Ranald Richardson and Juliet Webster},
  journal={Information, Communication \& Society},
  year={2000},
  volume={3},
  pages={366 - 385}
}
This paper is concerned with the work experiences and career opportunities of women employed in technology-intensive offices known as telephone 'call centres'. Call centres have grown rapidly across Europe in recent years, creating a significant number of new jobs and receiving considerable attention within the media, business and academic communities. However, despite the fact that the majority of call centre jobs have been taken by women, researchers have so far paid little attention to their… 
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