Volunteer Retention, Burnout and Dropout in Online Voluntary Organizations: Stress, Conflict and Retirement of Wikipedians

  title={Volunteer Retention, Burnout and Dropout in Online Voluntary Organizations: Stress, Conflict and Retirement of Wikipedians},
  author={Piotr Konieczny},
  journal={Research in Social Movements, Conflicts and Change},
  • Piotr Konieczny
  • Published 2 October 2018
  • Psychology
  • Research in Social Movements, Conflicts and Change
This study investigates why contributors to online volunteer organizations reduce activity or discontinue volunteering. First, this analysis, based on a survey of over a 100 English Wikipedia’s volunteers with the highest edit count, identifies a gap in the research on volunteers burnout/dropout, namely the importance of interpersonal conflict as an understudied yet highly significant factor. Second, this analysis has practical implications for the sustainability of the Wikipedia project. Third… 
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