Voice Loops as Coordination Aids in Space Shuttle Mission Control

@article{Patterson1999VoiceLA,
  title={Voice Loops as Coordination Aids in Space Shuttle Mission Control},
  author={Emily S. Patterson and Jennifer Watts-Perotti and David D. Woods},
  journal={Computer Supported Cooperative Work (CSCW)},
  year={1999},
  volume={8},
  pages={353-371}
}
Voice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over… CONTINUE READING

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