Video stream quality impacts viewer behavior: inferring causality using quasi-experimental designs

@article{Krishnan2013VideoSQ,
  title={Video stream quality impacts viewer behavior: inferring causality using quasi-experimental designs},
  author={S. Shunmuga Krishnan and Ramesh K. Sitaraman},
  journal={IEEE/ACM Trans. Netw.},
  year={2013},
  volume={21},
  pages={2001-2014}
}
The distribution of videos over the Internet is drastically transforming how media is consumed and monetized. Content providers, such as media outlets and video subscription services, would like to ensure that their videos do not fail, start up quickly, and play without interruptions. In return for their investment in video stream quality, content providers expect less viewer abandonment, more viewer engagement, and a greater fraction of repeat viewers, resulting in greater revenues. The key… 

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