Video conferencing human-machine interface: A field study

  title={Video conferencing human-machine interface: A field study},
  author={Jack Arthur Gowan and James Michael Downs},
  journal={Information & Management},
In a field study of an established video conferencing system WCS), ten months of usage data were collected and analyzed with the hope of determining the interaction between three user interface dimensions: user profile, task domain, and technology. A validated survey instrument was used to collect user demographics and measures of certain user perceptions of the system. The degree of usage and measured perceptions provide a measure of the effectiveness of the VCS interface. Specific attention… CONTINUE READING
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