Verbal Communication Skills and Patient Satisfaction

@article{RowlandMorin1990VerbalCS,
  title={Verbal Communication Skills and Patient Satisfaction},
  author={P. Rowland-Morin and J. G. Carroll},
  journal={Evaluation \& the Health Professions},
  year={1990},
  volume={13},
  pages={168 - 185}
}
This research attempted to quantify specific behaviors in the physician's initial interviewing style and relate them to patients' perception of satisfaction. Five physicians were tape recorded during their initial interviews with 52 adult patients. The patients were asked to complete the Medical Interview Satisfaction Scale, a 29-item instrument with a 7-point response scale. These interviews were transcribed, timed, coded, and analyzed with the use of the Computerized Language Analysis System… Expand
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References

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The verbal interaction between patients and physicians in 52 initial interviews in a university hospital screening clinic was studied using a new discourse coding system and patient satisfaction with the interviews was found to be associated with exchanges involving the transmission of information in particular interview segments. Expand
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