Value-Oriented Specification of Service Systems: Modeling the Contribution Perspective of Enterprise Networks

@article{Pombinho2015ValueOrientedSO,
  title={Value-Oriented Specification of Service Systems: Modeling the Contribution Perspective of Enterprise Networks},
  author={Jo{\~a}o Pombinho and David Aveiro and Jos{\'e} M. Tribolet},
  journal={IJISSS},
  year={2015},
  volume={7},
  pages={60-81}
}
In this paper, we analyze relevant state of the art in the areas of Service Science, Business Modeling and Enterprise Engineering in specifying service systems. The main shortcoming identified essentially resides in the lack of capability to model the purpose and value of a given service system in a structured way to guide current and future development efforts. In order to address these issues, our research focuses on modeling enterprises as service systems along three perspectives, namely… CONTINUE READING

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