Utilizing a case management system to reduce the response time for symptom management calls in a high-volume practice.

@article{Bilbrey2016UtilizingAC,
  title={Utilizing a case management system to reduce the response time for symptom management calls in a high-volume practice.},
  author={Larry Edward Bilbrey},
  journal={Journal of clinical oncology : official journal of the American Society of Clinical Oncology},
  year={2016},
  volume={34 7_suppl},
  pages={170}
}
170 Background: A five physician, three nurse practitioner,community oncology clinic experiences high call volumes (average 352 daily), many of which are related to side-effects of chemo/biotherapy and health related issues. A study was completed to decrease the time for a patient symptom management call to be addressed and concluded. METHODS Initial… CONTINUE READING