Utility and Experience in the Evolution of Usability

@inproceedings{Lindgaard2008UtilityAE,
  title={Utility and Experience in the Evolution of Usability},
  author={Gitte Lindgaard and Avi Parush},
  booktitle={Maturing Usability},
  year={2008}
}
In this chapter, we discuss the evolution of usability and its implications for usability research and practice. We propose that the concept of usability evolved from a narrow focus on individual performance to a more inclusive concept of experience and the collective. We address three major trends: cognition-performance, emotional-experience, and social context-experience which, together, seem to reflect those pervading the field of usability. We argue that the movement away from the strictly… 

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