• Corpus ID: 5992301

Using the balanced scorecard as a strategic management system

@article{Kaplan1996UsingTB,
  title={Using the balanced scorecard as a strategic management system},
  author={R. Kaplan and David P. Norton},
  journal={Harvard Business Review},
  year={1996},
  volume={74},
  pages={0-0}
}
for competition that is based on information, their ability to exploit intangible assets has become far more decisive than their ability to invest in and manage physical assets. Several years ago, in recognition of this change, we introduced a concept we called the balanced scorecard. The balanced scorecard supplemented traditional fi nancial measures with criteria that measured performance from three additional perspectives – those of customers, internal business processes, and learning and… 

The Balanced Scorecard, Alphabet of the Modern Management:

The balanced scorecard is one of the most successful, endurable management concepts in recent years. The balanced scorecard is a performance measurement tool developed in 1992 by Harvard Business

Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II

Several years ago we introduced the Balanced Scorecard (Kaplan and Norton 1992). We began with the premise that an exclusive reliance on financial measures in a management system is insufficient.

MEASUREMENT OF CORPORATE PERFORMANCE THROUGH BALANCED SCORECARD : AN OVERVIEW

In the present era of emerging intense global competition, organizations’ are facing increasingly knowledgeable and demanding customers and activist shareholders which have changed the competitive

Balanced Vision from Balanced Scorecard for Corporate Strategic Management

Abstract: The Balanced Scorecard is a framework for strategic performance management that has been designed to help an organisation to monitor its performance and manage the execution of its

The Balanced Scorecard Approach as a Tool for Performance Evaluation in the Airline Companies

Nowadays, airline companies strive to achieve competitive advantage in the marketplace through the implementation of strategic performance measurement systems. The traditional measure of airline

2 Conceptual Foundations of the Balanced Scorecard Abstract

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance

Conceptual Foundations of the Balanced Scorecard

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance

The Balanced Scorecard Approach as a Tool for Performance Evaluation in the Hospitality Industry

Nowadays, hotel organizations endeavor to achieve long-term competitive advantage in the marketplace through the implementation of strategic performance measurement systems. The traditional measure

Balanced scorecard: a rising trend in strategic performance measurement

The long‐term survival of a business is dependent upon meeting market needs through a long‐term value creation process. Traditional performance measurement systems have been criticized as being too

The role of the Balanced Scorecard for improvement of management systems in Japanese companies

The concept of the Balanced Scorecard (BSC) was first developed by R. S. Kaplan and D. P. Norton in 1992 and since that time has been implemented in thousands of organizations worldwide. While many
...