• Corpus ID: 59535174

Using mystery clients: a guide to using mystery clients for evaluation input.

  title={Using mystery clients: a guide to using mystery clients for evaluation input.},
  author={C. Boyce and Pauline Neale},
Mystery clients are trained people (usually community members) who visit program facilities in the assumed role of clients and then report (by completing a survey or through an interview) on their experience. For example an adolescent might be sent to a health clinic looking for contraceptive services and then be interviewed to find out about the quality of the visit. The use of mystery clients is primarily for the monitoring of site improvements rather than as an evaluation tool. Information… 
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A training session was developed in the Province of Quebec, Canada to inform video lottery terminal (VLT) employees about problem gamblers and how to help them. This study evaluated the effects of
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Results found low specificity and low positive predictive values in each of the three instruments used in large-scale facility surveys for a number of quality indicators, suggesting that the quality of care provided may be overestimated by traditional methods of measurement.


  • et.al.
  • 2000