Using conversation analytic methods to explore the content, delivery and receipt of complex healthcare interventions

@inproceedings{Barnes2015UsingCA,
  title={Using conversation analytic methods to explore the content, delivery and receipt of complex healthcare interventions},
  author={Rebecca K Barnes and Marcus J Jepson and Alison Heawood},
  year={2015}
}
The majority of healthcare interventions rely on communication of one kind or another. In some trials, the main intervention elements are communication-based, involving multiple parties. However there has been little research on the content, delivery or receipt, or on the communication outcomes (i.e. the interactional consequences) of such complex interventions. In this paper we demonstrate the benefits of such an approach in three separate case studies where conversation analytic (CA) methods… CONTINUE READING