Using a service design perspective to create an employee community of practice

Abstract

In this paper, we modified a methodology developed for the user-centered design of a physical community to design an employee community. We were most interested in how the service perspective would impact 1) the design recommendations for an employee community and 2) the adoption of the community by employees. Like in a physical community, the "right… (More)
DOI: 10.1145/2662155.2662236

Topics

4 Figures and Tables

Cite this paper

@inproceedings{Grenville2014UsingAS, title={Using a service design perspective to create an employee community of practice}, author={Delia Grenville}, booktitle={PDC}, year={2014} }