• Medicine
  • Published in Nursing economic$ 2004

Using a balanced scorecard to improve the performance of an emergency department.

@article{Huang2004UsingAB,
  title={Using a balanced scorecard to improve the performance of an emergency department.},
  author={Shu-hsin Huang and Ping-Ling Chen and Ming-Chin Yang and Wen-Yin Chang and Haw-Jenn Lee},
  journal={Nursing economic\$},
  year={2004},
  volume={22 3},
  pages={
          140-6, 107
        }
}
The performance of the emergency department significantly improved after implementing the balanced scorecard including hours of continuing education attended by the staff, staff job satisfaction, the rate of incomplete laboratory tests within 30 minutes, the average monthly inappropriate return rate, and hospital profit. The results can assist administrators plan for the future. Although this was a pilot program for implementing a balanced scorecard in an emergency department, the indicators… CONTINUE READING

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