Using Failure Mode Effect Analysis (FMEA) to Improve Service Quality Service Operations Management


Service companies must be able to face the challenge to offer error-free services to their customers. According to Service definition, the customer is always present during the processes and delivery of the service . If something goes wrong it will happen in the presence of the customer . This article shows the use of FMEA as a prevention tool in the… (More)


5 Figures and Tables

Slides referencing similar topics