Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services

@inproceedings{LariSemnani2014UsingCP,
  title={Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services},
  author={Behrouz LariSemnani and Rafat Mohebbi Far and Elham Shalipoor and Mohammad Ghasem Mohseni},
  booktitle={Global journal of health science},
  year={2014}
}
TRIZ is an initiative and SERVQUAL is a structured methodology for quality improvement. Using these tools, inventive problem solving can be applied for quality improvement, and the highest quality can be reached using creative quality improvement methodology. The present study seeks to determine the priority of quality aspects of services provided for… CONTINUE READING