User experience - a research agenda

  title={User experience - a research agenda},
  author={Marc Hassenzahl and Noam Tractinsky},
  journal={Behaviour \& Information Technology},
  pages={91 - 97}
Over the last decade, 'user experience' (UX) became a buzzword in the field of human - computer interaction (HCI) and interaction design. As technology matured, interactive products became not only more useful and usable, but also fashionable, fascinating things to desire. Driven by the impression that a narrow focus on interactive products as tools does not capture the variety and emerging aspects of technology use, practitioners and researchers alike, seem to readily embrace the notion of UX… 
User experience over time: an initial framework
An in-depth, five-week ethnographic study that followed 6 individuals during an actual purchase of the Apple iPhone found prolonged use to be motivated by different qualities than the ones that provided positive initial experiences.
Enhancing the design process by embedding HCI research into experience triggers
Experience Triggers are introduced here as a new tool for science-based UX design because they bring emotions and sensations to the design process and designers can immerge into and understand the theories on experience.
Towards the Development of a 'User-Experience' Technology Adoption Model for the Interactive Mobile Technology
Applying the concept of UX to traditional technology adoption model, this paper synthesizes these two streams of research to propose a ‘user experience’-based technology adoption models for the interactive mobile technology.
Modelling user experience - An agenda for research and practice
From usability to us er experience : conceptualisation and relationship
A literature overview of the components and temporal phases of user experience covering different viewpoints ofuser experience is provided and it attempts to understand how the different approaches to user experience relate to each other.
Designing interactive systems for the experience of time
The subjective experience of time as a part of UX is discussed and the need for empirical research to fill in the gaps in the literature is pointed out, particularly regarding user adjustment and its implications.
Understanding usefulness in human-computer interaction to enhance user experience evaluation
Quantitative and qualitative analyses showed that the usefulness of a system is shaped by the context in which it is used, that usability is a major element of usefulness, and that usefulness has both pragmatic and hedonic elements.
Editorial: User Experience - Recent approaches to intuitive use and hedonic aspects in human-technology interaction
This special issue focuses on two areas of research that relate to the user experience: intuitive use and hedonic aspects of human-technology interaction.
Towards Practical User Experience Evaluation Methods
It is concluded that even though UX definition still needs work it seems that many of the methods from HCI and other disciplines can be adapted to the particular aspects of UX evaluation.


The Thing and I: Understanding the Relationship Between User and Product
Even though the HCI community seems to embrace the notion that functionality and usability is just not enough, the authors are far from having a coherent understanding of what user experience actually is.
Making Sense of Experience
This chapter offered a vocabulary and a set of concepts to be used by HCI researchers and designers interested in user experience and features as the preface to this chapter, and to also the authors' other chapter, The Enchantments of Technology.
Hedonic, Emotional, and Experiential Perspectives on Product Quality
Needs that go beyond the instrumental and the role of emotions, affect, and experiences are discussed, to provide an overview of HCI current theoretical approaches to an enriched interactive product quality (IPQ).
To feel or not to feel: The role of affect in human-computer interaction
  • E. Hudlicka
  • Computer Science
    Int. J. Hum. Comput. Stud.
  • 2003
Beauty in usability : forget about ease of use!
Despite years of usability research, electronic products do not seem to get any easier to use. The design of electronic products appears to be in a dead-end street. It is time to experiment with
Understanding experience in interactive systems
This paper characterize current approaches to experience from a number of disciplines, and presents a framework for designing experience for interactive system, showing how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.
The Dialectic of Usability Engineering
Funology: from usability to enjoyment
Theories and Concepts.- to Section 1.- Let's Make Things Engaging.- The Engineering of Experience.- The Thing and I: Understanding the Relationship Between User and Product.- Making Sense of
From mental effort to perceived usability: transforming experiences into summary assessments
The present study shows that summary assessments of perceived usability do not reflect a whole experiential episode, but rather its most recent incidents, and additional measurement strategies, such as repeated measurements of perceived efficiency, are explored.