User experience (UX): towards an experiential perspective on product quality

@inproceedings{Hassenzahl2008UserE,
  title={User experience (UX): towards an experiential perspective on product quality},
  author={Marc Hassenzahl},
  booktitle={IHM '08},
  year={2008}
}
  • M. Hassenzahl
  • Published in IHM '08 2 September 2008
  • Computer Science
User Experience (UX) is not just "old wine in new bottles". It is a truly extended and distinct perspective on the quality of interactive technology: away from products and problems to humans and the drivers of positive experience. This paper will present my particular perspective on UX and will discuss its implications for the field of Human-Computer Interaction. 

Tables from this paper

The Intersection of User Experience (UX), Customer Experience (CX), and Brand Experience (BX)
TLDR
As user experience can occur before, during, and after use, customer experience and brand perception are important factors, which need to be considered holistically.
User Experience: Buzzword or New Paradigm?
TLDR
This paper explores User Experience, a rather novel and popular view on human-computer interaction, through an extensive review of the literature, and identifies a set of issues about the needs for increased User Experience maturity.
International Workshop on the Interplay between User Experience and Software Development (I-UxSED 2010)
TLDR
It is suggested that simple measures and ad-hoc models, rather than complex models and measures, may be beneficial to the relevance of UX research for SD practice.
UX Gap : Analysis of User Experience Awareness in practitioners’ perspective
Many within the industry, including designers, recognize the need to consider UX as the key to designing new products and services. As a consequence of this, the territory of UX has extended into m
Anticipated user experience in the early stages of product development
TLDR
This research generates new knowledge of anticipated user experience (AUX), which reveals users' tendency to perceive the pragmatic quality of products as the main determinant of their positive future experiences.
Divergence of User eXperience: Professionals vs. End Users
TLDR
The preliminary results from the conducted UX surveys are presented here and it is shown that an end user does not necessarily appreciate what the UX designer has done, also vice versa.
Quantified UX: Towards a Common Organizational Understanding of User Experience
TLDR
A formalism and a corresponding tool to measure, visualize, and communicate a product's UX within organizations are proposed and integrated into the product development processes of companies from three different industries.
Formalising and evaluating Cultural User Experience
TLDR
This paper attempts to analyze and evaluate the aspects of CUX methodologies that are currently available and to specify future designing improvements for UX evaluation methods.
From product concept to user experience: exploring UX potentials at early product stages
TLDR
The results show that this new approach enables users to evaluate the potential UX of products in their daily routines and is promising for identifying new product attributes and even new product ideas based on a positive UX.
A QUALITATIVE INVENTORY OF USER INTEGRATION METHODS AND THEIR USAGE IN PRODUCT DEVELOPMENT RESEARCH AND PRACTICE
TLDR
This exploratory study gives some clues to understand the reality of UX research and practice in product development and it turns out that user integration is not necessarily the same as integrating users.
...
...

References

SHOWING 1-10 OF 28 REFERENCES
User experience - a research agenda
TLDR
The present introduction to the special issue on 'Empirical studies of the user experience' attempts to give a provisional answer to the question of what is meant by 'the user experience', and provides a cursory sketch of UX and how the authors think UX research will look like in the future.
The Thing and I: Understanding the Relationship Between User and Product
TLDR
Even though the HCI community seems to embrace the notion that functionality and usability is just not enough, the authors are far from having a coherent understanding of what user experience actually is.
Now let's do it in practice: user experience evaluation methods in product development
TLDR
This workshop forms a model for aligning the used UX evaluation methods to product development processes and the results can be used to advance the state of "putting UX evaluation into practice".
Understanding experience in interactive systems
TLDR
This paper characterize current approaches to experience from a number of disciplines, and presents a framework for designing experience for interactive system, showing how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.
Funology: from usability to enjoyment
Theories and Concepts.- to Section 1.- Let's Make Things Engaging.- The Engineering of Experience.- The Thing and I: Understanding the Relationship Between User and Product.- Making Sense of
Choice: abidcating or exercising?
TLDR
It is argued that a shuffle-based approach--whereby people can abdicate choice to a random process while being able to modulate the randomness--not only mitigates the unpleasantness of choosing but also supports their non-instrumental needs while fostering desirable experiential outcomes.
Communicating intimacy one bit at a time
TLDR
The results from both log data and journal entries suggest that even a one-bit communication device is seen by users as a valuable and rich channel for communicating intimacy, despite the availability of wider channels of communication such as email, instant messaging, and telephone.
...
...