User evaluations of IS as surrogates for objective performance

  title={User evaluations of IS as surrogates for objective performance},
  author={Dale Goodhue and Barbara D. Klein and Salvatore T. March},
  journal={Information & Management},
User evaluations of information systems are frequently used as measures of MIS success, since it is extremely dif®cult to get objective measures of system performance. However, user evaluations have been appropriately criticized as lacking a clearly articulated theoretical basis for linking them to systems effectiveness, and almost no research has been found that explicitly tests the link between user evaluations of systems and objectively measured performance. In this paper, we focus on user… CONTINUE READING
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