User Manuals for a Primary Care Electronic Medical Record System: A Mixed-Methods Study of User- and Vendor-Generated Documents

@article{Shachak2013UserMF,
  title={User Manuals for a Primary Care Electronic Medical Record System: A Mixed-Methods Study of User- and Vendor-Generated Documents},
  author={Aviv Shachak and Rustam Dow and Jan Barnsley and Karen Tu and Sharon Domb and Alejandro Alex R Jadad and Louise Lemieux-Charles},
  journal={IEEE Transactions on Professional Communication},
  year={2013},
  volume={56},
  pages={194-209}
}
Research problem: Tutorials and user manuals are important forms of impersonal support for using software applications, including electronic medical records (EMRs). Differences between user- and vendor-generated documentation may indicate support needs, which are not sufficiently addressed by the official documentation, and reveal new elements that may… CONTINUE READING