User Frustration with Technology in the Workplace

@inproceedings{Lazar2003UserFW,
  title={User Frustration with Technology in the Workplace},
  author={Jonathan Lazar and Adam Thomas Jones and Katie Bessi{\`e}re and Irina Ceaparu and Ben Shneiderman},
  booktitle={AMCIS},
  year={2003}
}
When hard to use computers cause users to become frustrated, it can affect workplace productivity, user mood, and interactions with other co-workers. Previous research has examined the frustration that graduate students and their families face in using computers. To learn more about the causes and effects of user frustration with computers in the workplace, we collected modified time diaries from 50 workplace users, who spent an average of 5.1 hours on the computer. In this experiment, users… CONTINUE READING

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