User-Centered Design and Evaluation of a Mobile Shopping Robot

Abstract

This paper describes the user-centered design and evaluation process of a humanoid mobile shopping robot named TOOMAS that assists customers of home improvement stores. Three separate empirical field studies addressing the robot’s usability (according to ISO 9241-11) and acceptability (intention to use) are presented involving N = 343 test persons… (More)
DOI: 10.1007/s12369-014-0257-8

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