User Acceptance of SMS-Based eGovernment Services

Abstract

Delivering public services through the SMS channel is becoming popular and has demonstrated its benefits. Some of the initiatives involved big investment. However, citizens‟ acceptance of the services is still an issue. This paper presents a study on user acceptance of SMS-based e-government services. It assesses the adequacy of four prominent models of… (More)
DOI: 10.1007/978-3-642-22878-0_7

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