Use quality and the World Wide Web

  title={Use quality and the World Wide Web},
  author={Kicka Lindroos},
  journal={Information & Software Technology},
Mass informations systems like the World Wide Web (WWW) are creating new challenges for information system designers. Users are becoming increasingly aware of what quality aspects of WWW-systems appeal to their user style, as well as which WWW-sites are of high quality and which to be avoided. Learning to attract WWW-visitors’ attention and make them revisit a site is an important economic issue in electronic commerce and web surfing. Practices for designing traditional transaction systems… CONTINUE READING

From This Paper

Figures, tables, and topics from this paper.
16 Citations
22 References
Similar Papers


Publications citing this paper.


Publications referenced by this paper.
Showing 1-10 of 22 references

Application and web interface design with Java. Speech at JavaDay 12.2.1996 Inter-Continental Helsinki

  • I Jacob Nielsen
  • 1996

The world wide web as an advertising medium: toward an understanding of conversion efficiency

  • P. Berthon, L. F. Pitt, R. T. Watson
  • Journal of Advertising Research
  • 1996

User Information Satisfaction: a critical review. Working paper presented at KISS96, the Kilpisjarvi Information System

  • J. Iivari
  • Seminar in Kilpisjarvi,
  • 1996

Comparison standards in perceived service quality

  • V. Liljander
  • Pubference on Information Systems,
  • 1995

Kavan, Service quality: a measure of information systems effectiveness, MIS Quarterly

  • L. F. Pitt, C.B.R.T. Watson
  • 1995

Human-Computer Interaction, Addison-Wesley

  • J. Preece
  • Usability Engineering,
  • 1994

Kiew, A Partial Test and Development of the DeLone and McLean Model of IS Success

  • P. Seddon, M.-Y
  • in: J.I. DeGross,
  • 1994

Similar Papers

Loading similar papers…