Use of the balanced scorecard in health care.

@article{Zelman2003UseOT,
  title={Use of the balanced scorecard in health care.},
  author={William N. Zelman and George H. Pink and Catherine B Matthias},
  journal={Journal of health care finance},
  year={2003},
  volume={29 4},
  pages={1-16}
}
Since Kaplan and Norton published their article proposing a balanced scorecard, the concept has been widely adopted by industry and health care provider organizations. This article reviews the use of the balanced scorecard in health care and concludes that the balanced scorecard: (1) is relevant to health care, but modification to reflect industry and organizational realities is necessary; (2) is used by a wide range of health care organizations; (3) has been extended to applications beyond… CONTINUE READING

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