Use and impact of an automated telephone outreach system for asthma in a managed care setting.

@article{Vollmer2006UseAI,
  title={Use and impact of an automated telephone outreach system for asthma in a managed care setting.},
  author={William M. Vollmer and Michael Kirshner and Dawn M. Peters and Alexendra Drane and Thomas B Stibolt and Thomas Hickey and Gladys I. Tom and A. Sonia Buist and Elizabeth A O'Connor and Elisabeth A Frazier and David Mosen},
  journal={The American journal of managed care},
  year={2006},
  volume={12 12},
  pages={725-33}
}
OBJECTIVE To test the ability of an automated telephone outreach intervention to reduce acute healthcare utilization and improve quality of life among adult asthma patients in a large managed care organization. STUDY DESIGN Randomized clinical trial. METHODS Patients with persistent asthma were randomly assigned to telephone outreach (automated = 3389, live caller = 192) or usual care (n = 3367). Intervention participants received 3 outreach calls over a 10-month period. The intervention… CONTINUE READING

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