Usability testing in the field: bringing the laboratory to the user

@inproceedings{Rowley1994UsabilityTI,
  title={Usability testing in the field: bringing the laboratory to the user},
  author={David E. Rowley},
  booktitle={CHI},
  year={1994}
}
Empirical usability evaluations (particularly~ormative evaluations) hinge on observing and interpreting critical incidents of use. We proposed augmenting critical incident methods by analysis of what we called critical threadk sets of causally related user episodes that, taken together, define major usability themes. This paper extends this work to the… CONTINUE READING