Usability evaluation methods for the web: A systematic mapping study

@article{Fernandez2011UsabilityEM,
  title={Usability evaluation methods for the web: A systematic mapping study},
  author={Adrian Fernandez and Emilio Insfr{\'a}n and Silvia Mara Abrah{\~a}o},
  journal={Information & Software Technology},
  year={2011},
  volume={53},
  pages={789-817}
}
Context: In recent years, many Usability Evaluation Methods (UEMs) have been employed to evaluate Web applications. However, many of these applications still do not meet most customers’ usability expectations and many companies have folded as a result of not considering Web usability issues. No studies currently exist with regard to either the use of usability evaluation methods for the Web or the benefits they bring. Objective: The objective of this paper is to summarize the current knowledge… CONTINUE READING
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