Usability and Sociability in Online Communities: A Comparative Study of Knowledge Seeking and Contribution

@article{Phang2009UsabilityAS,
  title={Usability and Sociability in Online Communities: A Comparative Study of Knowledge Seeking and Contribution},
  author={Chee Wei Phang and Atreyi Kankanhalli and Rajiv Sabherwal},
  journal={J. AIS},
  year={2009},
  volume={10},
  pages={2}
}
The chief objective in many online communities is to allow for knowledge sharing and learning, which is enabled by technologies such as a discussion forum. The value realized from these communities depends on ongoing participation in terms of two key activities i.e., knowledge seeking and contribution. However, a large number of communities fail as they cannot sustain these activities. This poses the question of how these two activities can be simultaneously promoted. While previous research… CONTINUE READING
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