Usability Evaluation in the Field: Lessons from a Case-Study Involving Public Information Kiosks

Abstract

Public information kiosks are used increasingly in Singapore to provide enquiries and services to the public. Thanks to the National IT2000 plan, such kiosks are now a common sight in public places. To ensure effective use of such kiosks, a field evaluation of a number of public information systems was conducted from a human factors perspective. For reasons… (More)
DOI: 10.1109/APCHI.1998.704155

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