Corpus ID: 26710456

Urban dwellers` satisfaction on public bus passenger transport in Sri Lanka

@article{Chandrakumara2014UrbanDS,
  title={Urban dwellers` satisfaction on public bus passenger transport in Sri Lanka},
  author={D. Chandrakumara},
  journal={Asian Journal of Empirical Research},
  year={2014},
  volume={4},
  pages={514-525}
}
The public passenger transport service in Sri Lanka is often criticized as low in quality. The quality depends on a wider range of service elements and attributes pertinent to the service. The aim of this paper is to identify the crucial service elements and attributes in determining passenger satisfaction based on perceptions of dwellers in urban Colombo. Using quantitative data and also analytical techniques, the study found that 17 service elements, majority being related to professionalism… Expand
aessweb.com
1 Citations

Figures and Tables from this paper

One Citation

Citation Type

Citation Type

Tourists’ satisfaction with public transport services in Lagos, Nigeria
This research examined tourists use and perception of public transport services in the city of Lagos, Nigeria. It strived to find out factors that influence their level of satisfaction with public… Expand

References

SHOWING 1-10 OF 28 REFERENCES
Assessment of passenger satisfaction with intra-city public bus transport services in Abuja, Nigeria
The aim of this study was to investigate passenger satisfaction with the service quality attributes of public bus transport services in Abuja, Nigeria. To achieve this, a survey was conducted between… Expand
Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg
This paper reports on commuters’ perceptions of bus and mini bus taxi service using an alternate to the most popular and commonly used service quality (SERVQUAL) instrument, namely The regional… Expand
Passenger satisfaction: a multi-group analysis
TLDR
Applying a further analysis on different sub-samples, based on individual characteristics, it is found that the model identified is full invariant for different residence area and frequency of use of the service, and partially invariants for age groups, employment status, time slot of use and reason of use. Expand
Measuring Customer Satisfaction in Public Transportation An empirical study based in urban buses in the city of Larissa (Greece)- "The MUSA methodology"
The present paper deals with satisfaction in urban transportation. In particular, it tries to identify the important factors which affect customers’ satisfaction in the city of Larissa. In order to… Expand
Measuring service quality in urban bus transport: a modified SERVQUAL approach
TLDR
The study shows the possibility to implement a SERVQUAL approach abiding by the requirements set by the EN 13816, with a high degree of importance placed on attributes such as on‐board security, bus reliability, cleanliness and frequency. Expand
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
This paper proposes a tool for measuring customer satisfaction in public transit. Specifically, a structural equation model is formulated to explore the impact of the relationship between global… Expand
The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia)
Behavioral intentions have been much discussed in marketing literature. Surprisingly, except for airline industry, few studies have been found in transportation industries. This paper studies the… Expand
Public Transport Services in Klang Valley: Customer Expectations and Its Relationship Using SEM
Abstract This study investigates users’ expectations towards the services provided by public transportations and its relationships to customer satisfaction, loyalty and environmental factors.… Expand
Measuring Tourists’ satisfaction with public Transport in Munich, Germany
This study investigates the use of public transport by tourists in the city of Munich, Germany. It seeks to understand how passengers perceive public transport services and which factors influence… Expand
Service Quality in the Public Service
The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and… Expand
...
1
2
3
...