Corpus ID: 26710456

Urban dwellers` satisfaction on public bus passenger transport in Sri Lanka

@article{Chandrakumara2014UrbanDS,
  title={Urban dwellers` satisfaction on public bus passenger transport in Sri Lanka},
  author={D. P. S. Chandrakumara},
  journal={Asian Journal of Empirical Research},
  year={2014},
  volume={4},
  pages={514-525}
}
The public passenger transport service in Sri Lanka is often criticized as low in quality. The quality depends on a wider range of service elements and attributes pertinent to the service. The aim of this paper is to identify the crucial service elements and attributes in determining passenger satisfaction based on perceptions of dwellers in urban Colombo. Using quantitative data and also analytical techniques, the study found that 17 service elements, majority being related to professionalism… Expand
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