• Corpus ID: 26710456

Urban dwellers` satisfaction on public bus passenger transport in Sri Lanka

@article{Chandrakumara2014UrbanDS,
  title={Urban dwellers` satisfaction on public bus passenger transport in Sri Lanka},
  author={D. P. S. Chandrakumara},
  journal={Asian Journal of Empirical Research},
  year={2014},
  volume={4},
  pages={514-525}
}
  • D. Chandrakumara
  • Published 2014
  • Political Science
  • Asian Journal of Empirical Research
The public passenger transport service in Sri Lanka is often criticized as low in quality. The quality depends on a wider range of service elements and attributes pertinent to the service. The aim of this paper is to identify the crucial service elements and attributes in determining passenger satisfaction based on perceptions of dwellers in urban Colombo. Using quantitative data and also analytical techniques, the study found that 17 service elements, majority being related to professionalism… 
1 Citations

Figures and Tables from this paper

Tourists’ satisfaction with public transport services in Lagos, Nigeria

This research examined tourists use and perception of public transport services in the city of Lagos, Nigeria. It strived to find out factors that influence their level of satisfaction with public

References

SHOWING 1-10 OF 28 REFERENCES

Assessment of passenger satisfaction with intra-city public bus transport services in Abuja, Nigeria

The aim of this study was to investigate passenger satisfaction with the service quality attributes of public bus transport services in Abuja, Nigeria. To achieve this, a survey was conducted between

Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg

This paper reports on commuters’ perceptions of bus and mini bus taxi service using an alternate to the most popular and commonly used service quality (SERVQUAL) instrument, namely The regional

Passenger satisfaction: a multi-group analysis

Applying a further analysis on different sub-samples, based on individual characteristics, it is found that the model identified is full invariant for different residence area and frequency of use of the service, and partially invariants for age groups, employment status, time slot of use and reason of use.

Measuring Customer Satisfaction in Public Transportation An empirical study based in urban buses in the city of Larissa (Greece)- "The MUSA methodology"

The present paper deals with satisfaction in urban transportation. In particular, it tries to identify the important factors which affect customers’ satisfaction in the city of Larissa. In order to

Measuring service quality in urban bus transport: a modified SERVQUAL approach

The study shows the possibility to implement a SERVQUAL approach abiding by the requirements set by the EN 13816, with a high degree of importance placed on attributes such as on‐board security, bus reliability, cleanliness and frequency.

Service Quality Attributes Affecting Customer Satisfaction for Bus Transit

This paper proposes a tool for measuring customer satisfaction in public transit. Specifically, a structural equation model is formulated to explore the impact of the relationship between global

The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia)

Behavioral intentions have been much discussed in marketing literature. Surprisingly, except for airline industry, few studies have been found in transportation industries. This paper studies the

Measuring Tourists’ satisfaction with public Transport in Munich, Germany

This study investigates the use of public transport by tourists in the city of Munich, Germany. It seeks to understand how passengers perceive public transport services and which factors influence

Service Quality in the Public Service

The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and