Upgrade of the internal service quality based on the evaluation system in China

  • Chen Yaoli
  • Published 2010 in
    2010 Second International Conference on…

Abstract

The research on the service quality has tended to focus on external service quality to meet external customer, rather than on internal service quality. In order to improve internal service quality, it is important to measure the internal service quality. Based on Hallowell's internal service quality scale, according to Chinese cultural background and the modern times, this paper establishes the internal service quality evaluation system, and then this paper discusses some measures to upgrade the internal service quality based on the evaluation system in China.

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Cite this paper

@article{Yaoli2010UpgradeOT, title={Upgrade of the internal service quality based on the evaluation system in China}, author={Chen Yaoli}, journal={2010 Second International Conference on Communication Systems, Networks and Applications}, year={2010}, volume={2}, pages={277-280} }