Understanding user behavior in online feedback reporting

@inproceedings{Talwar2007UnderstandingUB,
  title={Understanding user behavior in online feedback reporting},
  author={Arjun Talwar and Radu Jurca and Boi Faltings},
  booktitle={EC '07},
  year={2007}
}
Online reviews have become increasingly popular as a way to judge the quality of various products and services. Previous work has demonstrated that contradictory reporting and underlying user biases make judging the true worth of a service difficult. In this paper, we investigate underlying factors that influence user behavior when reporting feedback. We look at two sources of information besides numerical ratings: linguistic evidence from the textual comment accompanying a review, and patterns… 

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