Understanding patient satisfaction and dissatisfaction with health care.

@article{Hsieh1991UnderstandingPS,
  title={Understanding patient satisfaction and dissatisfaction with health care.},
  author={Meng-Yen Hsieh and Jill Doner Kagle},
  journal={Health & social work},
  year={1991},
  volume={16 4},
  pages={281-90}
}
Patient satisfaction or dissatisfaction is a complicated phenomenon that is linked to patients' expectations, health status, and personal characteristics, as well as health system characteristics. This article presents a cross-sectional study of the relationship among these factors using data collected from a large sample of university employees. The primary hypothesis, that patients' expectations would be the best predictor of satisfaction, was supported by the data. Health status, personal… CONTINUE READING