Understanding experience in interactive systems

@inproceedings{Forlizzi2004UnderstandingEI,
  title={Understanding experience in interactive systems},
  author={Jodi Forlizzi and Katja Battarbee},
  booktitle={DIS '04},
  year={2004}
}
Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for… 

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