Understanding experience in interactive systems

@inproceedings{Forlizzi2004UnderstandingEI,
  title={Understanding experience in interactive systems},
  author={Jodi Forlizzi and Katja Battarbee},
  booktitle={DIS '04},
  year={2004}
}
Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for… 
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References

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TLDR
An initial framework for understanding experience as it relates to user-product interactions is proposed and a system for talking about experience is proposed, and what influences experience and qualities of experience are looked at.
Co-experience: user experience as interaction
TLDR
A new elaboration called co-experience is presented, which builds on an existing approach but borrows from symbolic interactionism to create a more inclusive interactionist framework for thinking about user experiences.
Defining co-experience
TLDR
Examples from a multimedia messaging study are discussed and the concept of co-experience is introduced to take into account the social aspects of user experience and the experiences that users create for themselves with designed artefacts.
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