Understanding enrollment conversations: the role of the hospice admissions representative.

@article{WittenbergLyles2006UnderstandingEC,
  title={Understanding enrollment conversations: the role of the hospice admissions representative.},
  author={Elaine Wittenberg-Lyles and Sharlene R Thompson},
  journal={The American journal of hospice & palliative care},
  year={2006},
  volume={23 4},
  pages={317-22}
}
Nonparticipant observation was undertaken to understand how barriers are discussed and managed in initial hospice enrollment conversations between patients, families, and hospice admission representatives. The first author observed patient/family and hospice admission representative interactions, interviewed hospice admission representatives, and attended monthly hospice meetings for a total of 37 hours of observation. Findings indicate that patients and a primary family member take on… CONTINUE READING