Understanding User Responses to Information Technology: A Coping Model of User Adaption

  title={Understanding User Responses to Information Technology: A Coping Model of User Adaption},
  author={Anne Beaudry and Alain Pinsonneault},
  journal={MIS Q.},
This paper defines user adaptation as the cognitive and behavioral efforts performed by users to cope with significant information technology events that occur in their work environment. Drawing on coping theory, we posit that users choose different adaptation strategies based on a combination of primary appraisal (i.e., a user's assessment of the expected consequences of an IT event) and secondary appraisal (i.e., a user's assessment of his/her control over the situation). On that basis, we… 

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